In the software program you are trying to print from, click File , and then click Print. Please try again shortly. Shake the printhead six times. The Properties dialog box opens. Grasp the handle of the old printhead, and then lift upward to remove the printhead from its slot. If your printer is not listed in the Add Printer or Scanner window , make sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac. Load plain white paper into the tray.

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In the software program you are trying to print from, click Fileand then click Print. Turn on the printer.

Which OfficeJet A A printer firmware version to use? – HP Support Community –

Shake the printhead six times. Load sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

However, if after repeated cleanings there are still white lines through the color blocks in Test Pattern 2 but no lines in the gray blocks in Test Pattern 3 on a new Print Quality Diagnostics page, skip to the solution in this document to replace the problem printhead. Load the stack of paper in the center of the tray, with the print side bp and short edge forward. The product prints an alignment page.


Insert the printhead into its slot. Slide the paper width guides out. Choose a different product series. Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay.

Click here to see this video in full screen on YouTube. Printing a self-test report Use one of the following methods to print a self-test report. The product stops responding. Issue After you install a new printhead, the error message ‘ Alignment failed ‘ displays on the printer control panel, and an alignment page and calibration page might print after the installation.

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Do not touch, pull, or reposition the ink tubes. For everyday text documents, plain paper with ColorLok technology works well. Clean the printheads If the alignment page was streaked or missing colors, clean the printheads.

If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then click Submit. Javascript is disabled in this browser.

Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Wait for the carriage to stop moving. If the patterns on the report show no defectsthe print 800 and ink supplies are working correctly. Once the printer is removed, click the plus signclick Add Printer or Scannerclick the name of your printer, then continue to the next step.


A Print Quality Hhp page prints. Service or replace your HP product if you completed all preceding steps. Pull Tray 2 out. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

The Virtual Agent is currently unavailable. Press the Power button to turn off ho product. Please use the product number and serial numbers of the new product to validate warranty status. When the printer has been serviced, continue troubleshooting with the next step in this document. If these steps resolved the issueyou do not need to continue troubleshooting. Wait while the printer aligns the printheads and prints an alignment page, and then touch OK.